Terms and Conditions

Terms & conditions

Bookings

The terms and conditions detailed below apply to all bookings online at www.cliffemounthotel.co.uk or by telephone or in person.

When making a booking your contract will be with The Cliffemount Hotel. All rates are subject to availability.

Payment & Confirmation of the Booking

A valid Credit/Debit Card is needed at the time of booking in order for the booking to be confirmed.

All major Credit and Debit cards, with the exception of Diners Cards, are accepted.

A deposit of the first nights accomodation will be taken to secure your booking

The Credit/Debit card given at the time of booking your room (s) will only be used to guarantee the accommodation booked and these details are encrypted in a secure 'padlocked' server during the online booking process.

Bedroom Rates are quoted in £GBP and include VAT.

Cancellation fees

Bookings Cancelled within 48 hours from the date of arrival will be subject to the full cost of the booking, bookings cancelled outside of 48 hours will be subject to forfeture of the first nights accommodation deposit.  

On booking you will receive a reservation confirmation number, please retain this for access to the booking in the event of cancellation and/or amendment.

Arrival and Departure Times

Check-In Time from 15.00 (3.00pm)

Latest Check out Time11.00 (11am)

Early Check-in and Late Check-Out Times may be available. Please contact the reception upon arrival.

Our Reception is not manned 24 hours a day but if you are to arrive very late evening or early morning please call the hotel ahead to let us know.

Prices

Room rates shown on our website are per room per night and include all taxes.

Damages

We reserve the right to charge your debit/credit card for any damage done to your room during your stay and for any items that are missing when you leave.

Pet Policy

We are a dog friendly hotel, but this will be charged at a rate of £7.50 per day, Payable on departure and non-refundable. This covers the charge of deep cleaning the room on departure and ensures that the room cleanliness is kept to its very high standard.

Dinner Bookings

Dinner Bookings within the Restaurant cannot be guaranteed online, please contact the hotel directly if you wish to book a specific time for Dinner, due to the size of the restaurant.

Smoking Policy

All of the hotel is a non-smoking hotel and penalty fees will apply if you smoke anywhere inside the hotel. The penalty fee is the charge of deep cleaning the room or public area and ensures that the hotel's cleanliness is kept to its very high standard.

 

Car Parking

Car Parking is available, subject to availability, free of charge in our car park. This is entirely at your own risk and we cannot accept any responsibility for theft or damage to your vehicle.

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